Whirlpool WTW5000DW Problems (How To Solve!)

The Whirlpool WTW5000DW is a top load washer that offers convenience and efficiency in laundry tasks. Designed to handle various types of fabrics and loads, this top load washer is a popular choice for many households but regardless of this, it can come across some problems from time to time. In this article we will explore some of the common problems that users may face with the Whirlpool WTW5000DW and the solutions on how to solve them. Let’s find out more.

Table of Contents

What Is The Whirlpool WTW5000DW?

The Whirlpool WTW5000DW is a top load washer that combines advanced technology with user-friendly features. With a capacity of 4.3 cubic feet, it can accommodate large loads, making it ideal for families or individuals with heavy laundry needs. The top load washer features a Clean Washer Cycle with an affresh Washer Cleaner which ensures thorough cleaning while being gentle on fabrics. The Whirlpool WTW5000DW also offers various wash cycles and customizable options to cater to different types of garments and stains.

Whirlpool WTW5000DW Problems

1. Leaking And Water Drainage Problems

One of the most common problems users encounter with the Whirlpool WTW5000DW is leaks and water drainage issues and when you notice water accumulating around the top load washer or leaking from the bottom, then it is largely due to;

  • Faulty water supply hoses
  • A blocked drain hose
  • Faulty internals

Troubleshooting The Leaking And Water Drainage Problems

  • You need to check that the water supply hoses are connected to the top load washer and make sure that they are tightly secured and not damaged or kinked. If you find any issues then replace the hoses with new ones.
  • Inspect the drain hose for any clogs or blockages because a clogged drain hose can cause water to back up and leak and use a plumbing snake or a wire hanger to clear any obstructions.
  • If the issue persists then it may be a problem with the top load washing machine’s internal components. In this case, it is recommended to contact a professional technician to diagnose and repair the issue.

2. Loud Noises Problem

Loud noises or abnormal vibrations can be disruptive and indicate underlying issues with the Whirlpool WTW5000DW. If you experience this problem then itay be due to;

  • An unbalanced/ overloaded drum
  • Uneven top load washer
  • Damaged suspension

Troubleshooting The Loud Noises Problem

  • Overloading the top load washer can cause imbalance and result in loud noises and vibrations therefore you need to make sure to distribute the load evenly and avoid cramming too many clothes into a one wash cycle.
  • Uneven leveling can also lead to vibrations and noises, you may need to use a bubble level to check if the top load washer is balanced and adjust the feet of the top load washer until it is level in all directions.
  • If the issue persists then it could be due to a worn-out or damaged suspension rod or shock absorber. These components help stabilize the top load washer during the spin cycle. If they are faulty, they may need to be replaced therefore you should consult the user manual or contact a professional technician for assistance.

3. Agitator  Problems

The agitator is a crucial components of the Whirlpool WTW5000DW top load washer that bring about the thorough cleaning of clothes. If you encounter problems with the agitator or drum then it is due to;

  • A damaged agitator
  • A faulty drive belt
  • A damaged motor

Troubleshooting The Agitator And Drum Problems

  • If the agitator is not working properly or not agitating at all then you need to check for any obstructions or clothing items stuck underneath it.
  • If this step does not resolve the problem then it may be necessary to contact a professional washing machine technician to inspect and repair the agitator or drum.

4. Drum Problems

The drum is also another very crucial component of the Whirlpool WTW5000DW than not only has a large capacity to help wash as many clothes as possible but is also quite durable. If you encounter problems with the drum, like not spinning, then it is due to;

  • A faulty drive belt
  • A damaged motor

Troubleshooting Drum Problems

  • A loose or damaged drive belt can prevent the drum from functioning correctly therefore you will have to get it replaced. Seek the help of a professional washing machine technician in such a case.
  • If you have a damaged motor then the top load washer will not perform its essential function which is washing clothes. Therefore you will need to get it replaced by a professional technician as well to avoid future damage.

5. Control Panel And Error Code Issues

The control panel of the Whirlpool WTW5000DW allows users to select wash cycles, adjust settings and monitor the progress of the laundry. However, there may be instances where the control panel malfunctions or displays error codes. And this is because of;

  • A loose power connection

Troubleshooting The Control Panel And Error Code Issues

  • You need to ensure that the top load washer is properly plugged into a power source because a loose connection can cause the control panel to misbehave. Unplug the top load washer and then plug it back in securely.
  • If error codes appear on the control panel then you need to consult the user manual to identify the specific code and its corresponding meaning.
  • Error codes can indicate various issues, such as a clogged drain, unbalanced load or malfunctioning sensors. Follow the instructions provided in the manual to resolve the error.
  • If the control panel continues to malfunction or display error codes then it is recommended to contact Whirlpool customer support or a professional technician for further assistance.

How To Prevent Problems With The Whirlpool WTW5000DW

  • Clean the inside of the top load washer’s drum regularly to remove any residue or buildup. Use a mild detergent and a soft cloth or sponge to wipe the drum clean. Pay special attention to the areas around the agitator and the detergent dispenser.
  • Inspect the water inlet screens for any debris or mineral deposits. These screens can become clogged over time, affecting the water flow into the top load washer and use a brush or toothbrush to clean the screens and remove any obstructions.
  • Check and clean the drain pump filter regularly. The drain pump filter traps lint, debris, and small objects that may have been left in the pockets of clothes.
  • And remove any accumulated debris to prevent clogs and improve drainage.

How Do I Reset The Whirlpool WTW5000DW Washer?

To reset the Whirlpool WTW5000DW top load washer, unplug it from the power source for at least one minute. Plug it back in and restart the top load washing machine. This will restore the default settings and clear any temporary malfunctions.

Can I Use Bleach In The Whirlpool WTW5000DW Washer?

Yes, you can use bleach in the Whirlpool WTW5000DW top load washer, just be sure to follow  Whirlpool’s instructions on the bleach bottle for the appropriate amount to use. It is recommended to use only non-chlorine bleach in this top load washer.


The Whirlpool WTW5000DW top load washer offers convenience and efficiency in laundry tasks. And by following the troubleshooting steps in this article, you can combat common problems that may arise with the top load washer and ensure a trouble-free experience. Remember to perform regular maintenance and cleaning to keep your Whirlpool WTW5000DW in optimal condition that’s when you’ll be sure to enjoy the convenience and reliability of your Whirlpool WTW5000DW top load washer for years to come.